Book Assessment

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Information We Collect

We collect information you provide directly to us, including:

  • Contact information (name, phone number, email address)
  • Property information (address, home size, year built)
  • Membership preferences and service requests
  • Payment information (processed securely through our payment processor)
  • Communication preferences

Contact Form Data

When you submit a contact form or book a free home assessment, we collect the information you provide to respond to your inquiry and schedule your appointment. This information is stored in our CRM system for follow-up purposes.

Assessment Form Data

Home assessment form submissions include property details that help us prepare for your assessment and recommend the appropriate membership plan. This data is used for service preparation and membership setup.

Portal, Work Orders, Photos, Videos and Service Activity Data

When the Member Portal, onboarding systems, and work management tools are activated, account information and onboarding data may be used to create your home profile, schedule maintenance visits, provide personalized service, and document completed work. This may include property details, access preferences, maintenance priorities, work orders, technician notes, service status updates, customer comments, photos, videos, and live service session links when monitoring has been approved.

Photos, videos, and live monitoring features are used for service documentation, quality control, customer transparency, worker accountability, and property security. They are not used for public advertising or marketing without separate permission.

Cookies and Analytics

We use cookies and similar technologies to improve your browsing experience and analyze website traffic. This includes:

  • Essential cookies for website functionality
  • Analytics cookies to understand website usage (Google Analytics)
  • Marketing cookies for advertising purposes (Meta Pixel)

You can control cookie preferences through your browser settings.

How We Use Your Information

We use your information to:

  • Provide preventive home maintenance services
  • Schedule and manage maintenance visits
  • Process membership payments
  • Communicate about your membership and appointments
  • Send service reminders and recommendations
  • Provide customer access to work photos, videos, comments, and service activity records
  • Improve our services and website experience

Data Sharing

We do not sell your personal information. We share information only with:

  • Service providers needed to operate our business (payment processors, CRM systems, scheduling software)
  • Licensed trade partners when you request or approve referral services
  • Legal authorities when required by law

Customer Communication

We communicate with customers by phone, email, and SMS when consent is given. You can update your communication preferences or opt out at any time by contacting us.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

  • Access the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications
  • Update your communication preferences

Contact Us

If you have questions about this privacy policy or your data, please contact us:

Phone: (346) 494-6287
Email: contact@savehomemembership.com
Address: 5871 W 34th St, Houston, TX 77092

Updates to This Policy

We may update this privacy policy from time to time. The updated policy will be posted on this page with the effective date.

Effective Date: January 1, 2026